Privacy and Data Protection Policy Overview

Tailormade Journey Limited values your privacy and takes the protection of your personal data seriously. We understand how important it is to keep your information secure and transparent about how we handle it.

What This Policy Covers

• How and why we collect your data
• Types of data we collect
• How we use, store, and protect your data
• Your rights under data protection laws (UK Data Protection Act, 2018, and EU GDPR 2016/679)

Understanding Your Role We ask you to read this policy carefully. If you’re booking on behalf of someone else, please ensure they are aware of and agree with this policy. Note that we cannot provide services without your data.

Consent for Data Sharing By sharing your data or the data of those included in your booking, you agree to its collection, use, storage, and distribution as outlined in this policy.

How and Why We Collect Your Data

We gather information about you and others included in your booking when you make an inquiry or book with us.

Ways We Collect Data:

• Directly: Through your communication with us via phone, email, or by providing information on our website (e.g., www.sjourneytrain.com) or through social media platforms like Facebook, WhatsApp, and Twitter.
• Indirectly: Through third-party service providers (e.g., local guides, drivers, or hotels) involved in your travel arrangements.

Purpose of Data Collection We collect your data to:

• Respond to your inquiries
• Manage bookings
• Deliver services effectively

Your data helps ensure a seamless travel experience, allowing us to communicate better and tailor our services to meet your needs.

Types of Data We Collect

We collect various types of data, including:

• Your name and the names of those in your travel group or booking.
• Gender details for you and others in your booking.
• Contact information for you and all members of your booking.
• Passport numbers for you and those traveling with you.
• Travel details related to your trip.
• Financial and insurance details for all travelers.
• Dietary needs or other special requirements for everyone in your group.
• Emergency contact information and next of kin details for all travelers.
• Health and medical information for all travelers.

How We Use, Share, Store, and Protect Your Data

Use of Your Data

We use the collected data for the following purposes:

• Responding to your questions or requests.
• Organizing your travel plans (flights, train tickets, hotel bookings, local transportation, car rentals).
• Communicating with our local partners, such as drivers and guides, to coordinate your requested services.

We may also use your data for marketing purposes, personalized communication, or promotional activities. Additionally, we may use your data for immigration, border control, and related processes.

Sharing Your Data

We may share your information with third-party service providers, including local drivers, tour guides, airlines, hotels, and activity operators. In certain cases, we may need to share your information with government authorities within or outside your country.

When we share your data with parties outside the UK, EU, EEA, or your country, please be aware that these countries may not have the same data protection laws or may have weaker regulations compared to those in the UK, EU, EEA, or your country.

In cases where necessary, we may disclose your data to protect our rights, enforce our agreements with you, or seek legal solutions in good faith.

Data Storage

We keep your data only as long as necessary, either to comply with the law or to provide you with the services you requested. Your data is stored within our systems, as well as those of our travel partners, airlines, hotels, and any third parties we share information with according to this policy.

Data Security

We take reasonable steps to protect your data from unauthorized access, misuse, or loss. However, please note that we cannot guarantee the security of any information sent to us via email, the internet, or other electronic means.

Your Rights

You have the following rights related to your data:

• The right to know how your data is used or shared.
• The right to request corrections to your data.
• The right not to be subject to automated decision-making.
• The right to limit the processing of your data.
• The right to access your data.
• The right to object to the use of your data.

Policy Updates

We may update our privacy policy periodically. Any changes will take effect once the revised policy is posted on our website.

If you have questions or requests regarding this policy, please reach out to us by email.